Support That Keeps Production MovingTop-Notch Support
When production is blocked, every hour counts. Get answers in 30 minutes on average via in-app chat, from a team of former production managers who know your workflows firsthand. Every conversation is saved and tracked, so nothing falls through the cracks.
- 30 minaverage response
- 800conversations a year
- 2,100Discord members
Fast response timeStop waiting days for a reply
We respond in 30 minutes on average. Whether you need help finding a specific menu or want to rethink a workflow, you get a clear answer fast so your team can keep moving.
Support when you need itReach us where it works for you
Access support directly in Kitsu, on Discord, or over Zoom. Whatever the issue, we are available through the channel that fits your situation.
Expert assistanceTalk to people who have done your job
Our support team is made up of production veterans who have managed real pipelines. They understand the pressure you are under, speak your language, and help you get the most out of Kitsu.
No issue forgottenTrack your requests
Every support conversation is saved and can be escalated through an integrated ticketing system. You always know where things stand, from first contact to resolution.
Roadmap influenceShape the product with us
When Kitsu does not cover a specific need, we do not just log a ticket. We work with you to scope and build the feature. Your production requirements directly shape what gets built next.
Interested in using Kitsu?