Trusted by studios and schools all over the world

Production doesn't pause for technical issues. When something goes wrong at 2 AM before a client review, the last thing you need is a support ticket disappearing into a void.

Here's exactly what you can count on with Kitsu.

We're In Your Corner When It Counts

CGWire is a focused team of specialists. When you reach out, you're talking to people who built the product and understand production workflows firsthand.

• Dedicated support for cloud and on-premise customers, with clear response time commitments based on your plan
• Direct access to the team. No tiered script-reading, no runaround
• A community that's got your back. Kitsu is open source and backed by an active community of 300+ studios across 50+ countries. Chances are someone has already solved your problem.

Customer Story:
Ryff

"Kitsu was straightforward. It was simple. You didn't need a degree in computer science like you do with alternatives."

Pete Draper, VFX Supervisor

Uptime You Can Actually Rely On

For studios on Cloud Hosting, reliability isn't just a promise.

• 99% uptime SLA with continuous availability monitoring
• Isolated cloud instances. Your environment isn't sharing resources with anyone else
• SSL security and fast video processing built in
• On-premise and tailor-made deployments are managed and monitored directly by CGWire's ops team, so you're never flying solo

Documentation & Onboarding That Actually Helps

Getting set up and getting your whole team up to speed shouldn't require a consultant.

• Comprehensive documentation covering every module, from task tracking to the Python API
• Onboarding support included with hosted plans to get your first project running smoothly
• A full REST API and Python client with extensive documentation, so your pipeline team can integrate without guesswork
• DCC integrations, chat integrations (Slack, Discord), and step-by-step guides for every major workflow

Customer Story:
MIYU Studio

"A few days are enough to understand all the features required to run a production. Everyone in the studio starts quickly, especially artists who really enjoy Kitsu. We didn't notice this enthusiasm with the previous tools we used."

Carole Faure, Production Manager

Open Source as a Safety Net

Kitsu being open source is a practical guarantee. If CGWire ever ceased to exist tomorrow (it won't), you would still have full access to the codebase, your data, and a global community of developers who know the software inside out. You are never held hostage.

The Bottom Line

Something breaking is never zero-risk, with any tool.

The real question is: who's there when it does?

With Kitsu, you have a dedicated ops team, a transparent company, a living community, and a codebase you can always inspect. That's a support structure most enterprise tools can't match.

Customer Story:
FOST Studio

"With Kitsu, people think first about the time saved but what matters more to me is the serenity you get by having everything in order. It gave you more space in your brain to focus on other elements of your production."

Céline Durieux, Head of Studio