What forms of payment do you accept? +

We accept credit cards only for monthly payments. For yearly subscriptions, you can pay via credit card, wire transfer or with a SEPA payment.

Do I have access to the API with my subscription? +

All the API features are included in your subscription: REST routes, event stream, and full-text search.

What is included in the free trial? +

Every feature is included in the free trial with unlimited user access. But Kitsu will run on low-end hardware. To try it with stronger hardware please contact our team.

What is a Kitsu instance? +

It corresponds to your installation of Kitsu. It runs on its own domain name (yourstudio.cg-wire.com). You will have a different account on it and your team will interact with this installation.

Can I make Kitsu run on my servers? +

Yes, this is what we name On-Premise hosting. We manage Kitsu on your server like if it was on the cloud.

Is the disk space provided enough for my needs? +

We set the disk limitation to make sure you don't feel constrained by. If you have a very intensive load of previews please contact us to estimate extra costs. As a rule of thumb, a 50x11' TV series will require 200GB.

Can I change my subscription once it has started? +

You can change it at any time. You will pay the remaining period at pro-rata rates. If you downgrade, your subscription a credit note will be submitted for future renewals.

How do I change my subscription? +

If you run a monthly subscription, you can change it directly through your account page. For yearly subscriptions, you have to contact our sales team. We will operate the change in our billing system.

What is a yearly subscription? +

A yearly subscription means that you pay for 12 months upfront. By showing your commitment, you benefit from a 20% discount compared to the monthly rate.

How do I cancel my subscription? +

Monthly subscriptions can be canceled through your account page. For yearly subscription please contact our team, and we will set the cancelation in our billing system.